Privacy Policy

1. Introduction

This Privacy Policy governs how CITADELLA LTD, registered in the United Kingdom, collects, stores, and processes user data. We value your privacy and are committed to protecting your personal information in compliance with the UK GDPR.

2. Data Collection and Use

We may collect the following data:

  • Name, email address, IP address, and country of residence
  • Cryptocurrency transaction details and deposit activity
  • Browser information and user behaviour on our platform

We use this data to:

  • Provide investment and partnership services
  • Enhance the user experience
  • Comply with legal and regulatory requirements

3. Data Storage and Protection

All personal data is stored on secure servers using encryption technologies. We employ advanced security measures including two-factor authentication and encrypted data storage.

4. Age Restrictions

Our platform is available only to users aged 18 or older. Users must confirm their age during the registration process.

5. Geographical Restrictions

Our services are not available to residents or citizens of the United States. IP addresses from the U.S. are blocked and accounts originating from there will not be registered.

6. User Responsibility

It is the user’s sole responsibility to ensure that their use of the platform does not violate the laws of their local jurisdiction. Users are also responsible for reporting and paying any applicable taxes on investment income.

7. Force Majeure

We are not liable for any losses or disruptions caused by force majeure events including natural disasters, war, internet outages, power grid failures, or blockchain disruptions.

8. Investment Risks

Cryptocurrency markets are volatile and influenced by numerous external factors. By using our platform, users acknowledge and accept the potential risks involved in investing.

9. Contact Information

If you have any questions regarding our Privacy Policy, please contact us at: support@citadella.cc

User Agreement

1. General Provisions

This User Agreement outlines the terms and conditions for using the Citadella LTD platform. By registering, you agree to all provisions outlined herein.

2. Services Provided

Our platform offers cryptocurrency-based investment products powered by AI trading technologies, as well as a multi-tier affiliate program.

3. Registration Requirements

To register, you must:

  • Provide a valid email, username, and country of residence
  • Confirm you are over 18 years old
  • Accept this User Agreement and the Privacy Policy

4. User Obligations

By using the platform, you agree to:

  • Not access the platform from the United States
  • Not create multiple accounts
  • Avoid misleading or fraudulent activities
  • Comply with the laws of your country

5. Account Suspension and Termination

We reserve the right to suspend or permanently block user accounts in the case of:

  • Duplicate or fraudulent accounts
  • Suspected scam activity
  • Violation of any platform rules

6. Limitation of Liability

Citadella LTD is not a financial institution and does not guarantee profits. All investments carry risk. Users bear full responsibility for their financial decisions.

7. Affiliate Program

To participate in the affiliate program, users must have an active deposit. Bonuses are calculated based on structural turnover. Multiple accounts for bonus farming are strictly prohibited.

8. Withdrawals

Withdrawal requests can be made through the user dashboard. Processing may take up to 72 business hours, in accordance with the platform’s financial schedule. Minimum withdrawal limits vary by cryptocurrency.

9. Amendments

We reserve the right to amend this agreement at any time. The most recent version will always be available on our website - citadella.cc